Refund policy

Return & Refund Policy – Evora

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At Evora, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

  • Customers can request a return within 7 days of receiving the product.

  • The item must be unused, in its original packaging, and in the same condition as received.

  • Proof of purchase or order number is required for all return requests.

Non-Returnable Items

The following items are not eligible for return:

  • Products damaged due to misuse or improper handling.

  • Items returned without original packaging.

  • Personal care, hygiene, or customized products (if applicable).

  • Products marked as "Final Sale" or "Non-Returnable."

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery.

  • Provide clear photos or videos of the product and packaging.

  • We will review the case and offer a replacement or refund if approved.

Refunds

  • Once your return is received and inspected, we will notify you of the approval status.

  • Approved refunds will be processed to the original payment method within 5–10 business days.

  • Shipping charges (if any) are non-refundable unless the return is due to our error.

Order Cancellation

  • Orders can be canceled before they are shipped.

  • Once an order has been dispatched, cancellation requests cannot be accepted.

Return Shipping

  • Customers may be responsible for return shipping costs unless the item is defective, damaged, or incorrect.

  • We recommend using a trackable shipping service for returns.

Contact Us

For any return, refund, or exchange requests, please contact us:

Email: support@evora.com
Store Name: Evora

Thank you for shopping with Evora. We appreciate your trust and support.

Short Version (for Shopify/Small Dropshipping Stores):

7-Day Return Policy
We offer a 7-day return policy for unused products in their original condition and packaging. Damaged, defective, or incorrect items must be reported within 48 hours of delivery with photo/video proof. Approved refunds are processed within 5–10 business days. Orders cannot be canceled after shipment. For assistance, contact